FREQUENTLY ASKED QUESTIONS
What are these flags made of?4 oz. Polyester material.
How long do feather flags last?Your feather flags will last roughly 9-12 months if properly cared for. Lots of factors play into flag life including how often it’s used, the weather, and if you take it down at night. The better care you give your flag, the longer it will last.
what are feather flag poles made of?The standard pole set is made from aluminum and fiberglass and can be used in low winds.
What if I just need a flag? Do I have to buy the hardware?No, if you already have hardware from a previous order, you can order a new flag, however, flags and hardware are not necessarily universal. Our flags may not work with hardware you have from another supplier.
Do you color match?
No, the print process used does not allow for exact color matching.
Do you print using any spot or Pantone colors?We only print 4 color process (CMYK). If you use Spot or Pantone colors, please have them converted to process colors prior to file upload.
What is the recommended font size for my banner or sign to be viewed from a distance?This depends on what the final output size will be and its viewing distance. Click here for chart that may help.
What is the best way to maintain my flag?
In order to ensure the longevity of your flag and to honor any future claims we recommend the following maintenance be performed.
When installing the flag it is recommended at least two people are used to set the flag up to prevent any damage to the flag or hardware.
Ensure all bearings are properly lubricated prior to the first use of the flag, and well lubricated thereafter to ensure rust doesn’t accumulate in or around the hardware. Lubricants such as
WD-40 will be sufficient.
Bring flag and hardware inside every night and upon rain or heavy wind.
Flags are not meant to withstand extreme weather conditions and should not be left outside for extended periods of time.
The flag should be placed in a location where it can move freely without coming into contact with objects such as trees, fences, walls, buildings etc. It is possible the flag may be scratched, ripped, or damaged if it does come into contact with any objects.
Thank you for your cooperation and understanding.
You can send it via email to info@simplyflagsandsigns.com
How will my order be shipped?All products will be shipped using FEDEX. Due to some restrictions set forth by FEDEX, we have taken measures to ensure competitive shipping rates.
How do I set up my art files? What are your File Specifications?File Specifications:
– Flatten all Objects/Gradients/Swatches/Symbols/Special Effects/Transparencies
– Outline all text
– Flattened PDF (Single Page) or JPEG file types only
– Remove all crop marks/bleed otherwise they will be printed
– File must be the same exact size as what is ordered (exception is Gallery wrap Fold Edge and Products with templates)
CMYK only (we do not print Pantone/5th/Spot/RGB)
– 150 dpi
– If using a template, the file uploaded to our site should match the exact “template size” (different than “graphic size”).
– Do not scale template files, just flatten them and save at 150 dpi
– Files over 200″ can be scaled
– Under 300 mb for upload
***Remove EVERYTHING from your file that you do not want printed on the final product – especially hidden layers and template guidelines.
– Make sure all objects are embedded and flattened (we do not print Non-Native Art).
– If the file is made in Indesign, please flatten the file in Illustrator or Photoshop and export to a JPEG ONLY as we don’t recommend using Indesign at our facility.
– If using Compound Paths to create transparencies/shapes, please completely rasterize or flatten them into the file or they may print incorrectly.
– We do not have specific measurements for Panel jobs. If you are printing in Panels, please make sure you are providing a minimum of 1″ overlay in your files.
Template set up (general directions):
– Design on a layer on top of our template
– Once the design is made, delete the entire layer that includes the blue space/text/guidelines we provide or else they will be printed
– Flatten all objects/transparencies/gradients/swatches and outline all text
– Save the file as a flattened PDF or JPEG full size at 150 dpi
– The size of the file uploaded to the website should be exactly the same size as the template was provided, including the artboard (white) space in the file
+ Our template is used as a guide or reference to show general placement of logos/graphic elements
+ We print on white material, if you leave an area blank it will print white
+ For Advertising Flags, leave a safety margin of at least 2″ from all edges to prevent text from being cut off/hemmed over.
If you have any questions about file set-ups, please contact us via phone 1-815-354-0102 or email at info@simplyflagsandsigns.com .
We accept these file fomats: JPG and PDF (single page), png, ai, eps, psd. Must be hi-res and vector is preferred and gives the best print outcome.
Please make sure your artwork size is the same exact size of your order. Also,do not include any bleed or crop marks.
For Illustrator CS2 and above it is recommended to use the “High-Quality Print” preset.
Flag Templates?Note: Please download and use our most recent flag templates. When setting up flag artwork please ensure to include full bleed.
Safety Margin: Please keep important graphic content within the inner line. If you do not follow the template your order may be placed on hold.
Pole Placement: Please refer to the Product picture of each flag to see the placement of the pole on the print. Design your artwork accordingly, and match your artwork to the flag template(s) shape.
Raster-based artwork such as photos or flattened artwork (from Adobe Photoshop) are made up of tiny squares (pixels), and depending on your resolution and/or final output size desired, the file could have a low-quality end result. Any raster elements you wish to use should have a high enough resolution (DPI) before considering them for your large format product.
Vector-based artwork such as illustrations or clip-art style elements (from Adobe Illustrator) is made with mathematical calculations and can be scaled up to any size without losing quality. Keep in mind that any effects used in Adobe Illustrator are raster-based and have transparency: this greatly adds to file size and you must have correct settings in your “Document Raster Effects Settings” to ensure the best output for these effects. If you are doing a photo-quality print on a 36″ x 48″ poster, and leave the raster effects settings at the default 72 DPI – you may see tiny squares in your drop shadows, as opposed to a smooth shadow.