Return And Refund Policy

Return and refund Policy

We always strive to provide the best shopping experience. Before your order is shipped out, Simply Flags and Signs will check to ensure that your print and any other products you purchased through the site is correct and free of manufacturing defects. However, from time to time, there may be an error(s) with your order and we will do our best to correct the error. If your order is incorrect (incorrect is defined as receiving a product of a design that you did not submit) or has a defect (defect is defined as having missing or broken parts), you must contact our customer service department by email or phone within 24 hours of delivery during business hours. We reserve the right to ask for photos or additional information regarding the issue with the order.

If there are any issues or errors on our end, we will gladly reprint or exchange within 30 days after the delivery date. Please contact our customer service team at (800) 716-1920.

To start a return, you can contact us at info@simplyflagsandsigns.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@simplyflagsandsigns.com.

Wrong product:
If you discover your order is flawed please contact us by email: info@simplyflagsandsigns.com with photos of the wrong product and we will provide a return shipping label. Once it is tracking we will ship a replacement product immediately.

Exchange:
We only exchange products if they are defective or damaged. If you need to exchange your product for the same product please contact us by email: info@simplyflagsandsigns.com. We will process the free exchange.

Return shipping costs
No charge when the product is incorrect, damaged by the carrier or otherwise defective.

Change of mind:
if you change your mind, please let us know as soon as possible. If the products have already been shipped, we will not be able to cancel the order. After receiving your products, you must request a return. We do not take any restocking fees.

Cancellation
If you would like to cancel your order, please contact customer service via email or phone as soon as possible. You may NOT cancel your order once you have approved the proof. 

Refunds
Refunds generally take several business days to show up on your bank account or PayPal account. With some financial institutions, they may even take up 30 days to post your refund on your account. This will vary depending on your financial institution.

All of our items are custom so there is no refund on orders that have been approved by the customer. Please make sure you thoroughly check your proof before approving.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund.
You will not need to return the product and we will refund the amount of your order directly to you.

Custom Flags

We provide a proof of all custom flags that must be approved by the customer before we produce them. Therefore custom flags cannot be returned. If hardware is delivered damaged, we will replace it at no charge. We will require photos of the packaging and the damaged hardware and or flag.

Customer Support:

Phone: +1 800-716-1920
Email: Info@Simplyflagsandsigns.Com